24/7 Customer Support
Find out about what ‘customer support’ implies in the hosting community and about the various support types.
The support that you can receive from your shared website hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical issue with an existing account. Timely and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a real website hosting supplier and not from a reseller. When you get a hosting account via a company that doesn't own its servers and it cannot access them directly, it is likely that you'll wait for a few days to get an answer to any kind of query, thus your web sites may remain offline for quite a while. In contrast, a supplier which offers different ways of communication and has a support team available any time will assist you to right away and help you reduce or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance without delay, so our shared website hosting
services include 24/7 support and various ways of contact. If you do not have an account yet, you can call us or come on our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up purchasing a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. Unlike the vast majority of suppliers out there today, we reply to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you get a semi-dedicated server
account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you pick the best package or give you information about our servers, in order to check if the system requirements for your web sites are met. In case you're an active client, you'll also be able to contact us via electronic mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that if you employ these 2 ways of correspondence, you will get a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other service providers, even big ones, you are able to compare the reply time since it often takes an entire day for them to address a support ticket.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get well-timed support in general, let alone when you run a whole server, so every single dedicated server
that we supply features 24/7 support with one-hour reply time warranty whatever the issue. The service is totally free for any kind of issues with your server or the software that was installed by our administrators during the setup, therefore you're able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you could send an email message, and the actual reply time for either of these rarely exceeds 30 minutes because we have admins available 24-7-365. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server plan through the billing Control Panel.