Learn precisely what phone support includes inside the web hosting world.
There are lots of shared website hosting providers available, but most of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to reach the company over the phone. The level of support that you can have through this channel of communication may vary depending on the service provider - several of them provide you with dedicated phone support, others offer basic and customer support only as some issues are more time-consuming and it is far easier to be resolved through a ticket, particularly when the situation has to be escalated. However, it's good to know that you can always reach your web hosting provider as there're many small-scale problems that can be taken care of effortlessly and in a very timely manner with a call, not mentioning that you're able to get additional information regarding the services even before you become a customer.
Phone Support in Shared Website Hosting
In case you decide to purchase one of our Linux shared website hosting packages
, you can talk with our customer support team via phone for 14 hrs per day. We can help you choose the best package for your sites because we are aware that it's better to discuss these issues with a live person. If you already have an account, we're able to help you with all your sales/billing questions and / or general issues, even with some technical problems that don't require too much time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming troubles in order to have all the communication in a single place. We now have phone numbers in the United States, the UK and Australia, so you can call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours per day as part of the support services for each and every semi-dedicated server
plan that we offer. Due to the fact that some issues are more complex and time-consuming, you'll need to open a ticket if you experience such an issue, still for all the general, billing or small-scale technical issues you can always phone us and we'll help you immediately so as to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our cutting-edge cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local numbers in the United States of America, the UK and Australia plus a worldwide number, so you will be able to call the one that is nearer to your region.