Should you ever encounter a problem with your website and be unable to take care of it on your own, ask the hosting company’s client care staff to assist you to bring the website back online. A quick solution would be the most optimal scenario, but lots of companies respond within 24 hours and even more, particularly if you are doing business with a reseller. Even if your problem can be solved with ease, your site may not function correctly or it may not be reachable whatsoever for a lengthy period, so you may lose potential customers as it is pretty unlikely that anybody would be eager to return to a site that’s faulty. With this in mind, you should make certain not only that you can reach your hosting company, but also that they can reply and assist you in a well-timed manner. If a software app update doesn’t proceed smoothly or you erase something by mistake, for example, the site must be fixed promptly in order to prevent elongated unreachability.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our Linux shared website hosting packages and you have an enquiry or face some challenge, you can get in touch with us 24/7 by posting a trouble ticket or by writing an e-mail and we promise that you’ll get an answer in no more than one hour. In case the issue can be sorted out, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try out, etc. Normally, you will obtain a response within only half an hour, which goes to say that waiting around for hours or even for more than a day to get support is something out of the question. Our one-hour reply time guarantee applies to any inquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a technical support ticket via your web hosting Control Panel or send an email connected with your semi-dedicated server, you will get a response within sixty minutes max. You can get in touch with us at all times with regard to billing, general or technical matters and due to the fact that we’re on duty 24 hours a day, 7 days a week, you will invariably receive assistance in a well-timed fashion. Depending on the particular question or issue, we will give you more details, solve the complication if it’s been caused by something within our reach or instruct you on what steps to take in case you need to modify a particular setting for a software application that we can’t access. You can forget about waiting for a day for every answer. In reality, in most cases we reply to emails and tickets within 20-25 minutes max.