If your website hosting provider offers live chat support, you are able to speak with a representative in real-time and learn useful info or get a problem resolved promptly. The key advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with world wide web access, so that you won't pay any rates in the event that you're in a different country or state. In addition, it will be easier to copy and paste data like domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably quicker option to contact the website hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some situation requires a bit more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that's impossible in case you're on the telephone.
Live Chat Support in Shared Website Hosting
As we acknowledge the fact that a lot of troubles are often resolved when you speak to a live person, we provide a live chat service for all of our prospective and active customers. The chat is online every day and our customer support representatives will help you with a wide range of questions and situations. If you aren't our customer yet, you can find out more about our shared website hosting packages and the hosting platform in general to make sure that your websites will function efficiently on our servers. In case you already have an account and you've got some questions or you have any troubles with any of our solutions, you can get in touch with us through the live chat and we will provide the necessary information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific problems that need longer time or the help of a sysadmin, but for a lot of standard problems you can get help right away.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we offer with our Linux semi-dedicated packages, you will be able to find the the right answers for any questions you have or have a lot of issues resolved without delay. Our service is online every day, thus you will be able to speak with an agent even on holidays and weekends. In case you are not sure which package is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you can join the live chat prior to purchasing anything. If you are an existing customer, you can get more info about billing issues, account settings along with various common technical troubles you may experience, for example if you are unable to install an e-mail account in a client on your computer. Our live chat can save you a considerable amount of time no matter where you are or when you get in touch with us.