If your website hosting provider offers live chat support, you are able to speak with a representative in real-time and learn useful info or get a problem resolved promptly. The key advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with world wide web access, so that you won't pay any rates in the event that you're in a different country or state. In addition, it will be easier to copy and paste data like domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably quicker option to contact the website hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some situation requires a bit more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that's impossible in case you're on the telephone.