There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. This is the least complicated channel of correspondence for several reasons. In case no support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste large bits of information without worrying about typing errors, and in case a particular problem requires more time to be sorted out or a number of replies must be exchanged, all the info will be in the very same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide information or to follow directions, you’ll have to use at least 2 different accounts and this number can increase in case you would like to administer a couple of domain names. Additionally, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for an answer.