There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. This is the least complicated channel of correspondence for several reasons. In case no support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste large bits of information without worrying about typing errors, and in case a particular problem requires more time to be sorted out or a number of replies must be exchanged, all the info will be in the very same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to provide information or to follow directions, you’ll have to use at least 2 different accounts and this number can increase in case you would like to administer a couple of domain names. Additionally, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for an answer.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you’re browsing through your files or customizing different account settings. The ticketing system is being strictly monitored 24/7/365 by our client support team members and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get help. Unlike some web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information in regard to any technical or billing problem. On top of that, you can read a collection of articles, which will help you handle the most commonly faced obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which goes to say that you won’t require a separate platform to get in touch with our tech support staff – you can do it on the spot in case you stumble upon a predicament. Opening a new ticket takes a few clicks and finding an older one is just as easy. Using our smart search functionality, you can swiftly find any ticket that you’ve already sent. You can post a ticket at any given time as our tech support engineers are available 24/7 and answer in no more than sixty minutes, even though it rarely takes that much to get a response. With Hepsia, you’ll have everything in a single location and you can just forget about having to go through two or more platforms to fix a simple issue.