Lots of persons who begin using their very first web hosting account, or change companies, frequently have queries concerning how particular procedures are performed or encounter obstacles when setting up different things such as e-mails, website settings, and so on. That is why, some hosting companies have prepared documentation with the most common questions and problems in order to help their customers get info quickly and seamlessly. As a result, the tech support staff members can focus on actual problems that certain clients may be facing, because the solution for the smaller things will already be available online and customers can easily solve them without getting in touch with the support staff. Having exhaustive documentation is quite important, especially for new clients without any past experience whatsoever, as the hosting service involves an enormous amount of functions and lots of individuals can become bewildered about what to do. A good information repository can both help you execute the things that you wish and learn how the hosting service functions as a whole.
Extensive Online Documentation in Shared Website Hosting
All Linux shared website hosting packages that we offer feature an elaborate knowledge base where you can find all you should know in regard to your hosting account. Irrespective of whether you desire to create a brand-new MySQL database, to forward a domain name using an .htaccess file or to set up an email account on your PC or cell phone, you can just check our help articles and all the info that you need will be there. When you go to a certain section of your Hepsia hosting Control Panel, you will see articles that pertain to the functions that you can access through it. If you would like to check the entire collection of articles and get informed about all the functions that Hepsia offers, or only to read general info about the hosting service, you can browse through the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our very best to cover any obstacle that you might possibly chance upon, but if you do not find the information that you’re searching for, you can always touch base with us, as our help desk staff members are on duty day and night.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers feature an elaborate online article library where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we use. We’ve created it based on the feedback that we’ve received from our customers through the years and, as a result, our articles touch on particular problems that you could encounter and include the very best means of recovering them, for example receiving a 500 Internal Server Error message or being unable to send emails from your computer even though you have the correct outgoing mail server settings. The articles are available in every section of the Control Panel and you can examine them at any moment. They can help you expand your knowledge not only about our services, but also about the hosting field as a whole, as they include how-to guidelines and general information such as what file access permissions or cron jobs are.