Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Response Guarantee

  • Our crew of qualified professionals will do their best to answer to your support tickets within less than 1 hour. If, however, the situation you have experienced needs the assistance of our Administrators’ =Team,= we are going to forward the ticket to the administrator in charge and will submit a comment to inform you.

  • Top quality support service
  • Qualified Technical Assist Service

  • We offer you 7 days a week tech support through a lightning fast ticket solution built into your Control Panel. You may e mail us anytime about any of the programs that come installed in advance on the virtual server, such as the selected Linux OS, the server admin panel and our in–house designed Online Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Online Control Panel that is provided with no charge with your VPS gives an inbuilt knowledge base. You’ll see a number of illustrative how–to posts and a number of step–by–step video lessons that present all the necessary web site management tasks. You can find them by simply clicking the Help or Video buttons in the right part of each Control Panel section.