Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every single support request you submit to us will be dealt with within maximum 1 hour. In case your ticket or email needs additional assistance from an administrator, we will forward it and leave a comment to let you know that your issue is being examined. If you order the Admin Services package, all of the server management services included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We’ll be online for you 24/7/365 to answer any enquiries that you may have connected with our Online Control Panel and any of the applications that we have pre–installed for you on the server. In case you also need assistance with server administration procedures, order our Admin Services package, which includes backup hard drive storage space, Operating System updates every week, server monitoring and restarting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Online Control Panel with an exhaustive knowledgebase, which features extensive explanations of all its features and functionalities. What’s more, we have created exhaustive video tutorials that will further demonstrate to you how to perform a specific task or resolve a common issue. The instructional articles and the video tutorials are easily accessible from each section of the Online Control Panel through the Videos and Help buttons in the top right corner.